Effective Date: 20 February 2025
At Raja Masale and Dry Fruits, we ensure the highest quality of products. However, if you face any issues, refer to our policy below:
1. ELIGIBILITY FOR RETURNS
- Returns are accepted only for damaged, defective, or incorrect items.
- The return request must be made within 2 days of delivery.
- Proof of damage (e.g., photos) must be provided for verification.
2. NON-RETURNABLE ITEMS
- Opened or used products.
- Products damaged due to improper storage by the customer.
3. REFUND PROCESS
- Refunds are Processed and credited within 5-7 business days after verification.
- Refunds will be credited to the original payment method.
- Shipping charges are non-refundable.
4. EXCHANGE POLICY
- If a product is damaged or defective, we offer replacement instead of a refund, subject to availability.
- Replacement and Exchanges will be provided within 7 days after receipt
- Exchange requests must be made within 2 days of delivery.
To initiate a return or refund, contact us at:
📞 8860775542
📧 rajamasaledryfruits00@gmail.com
🏠 RAJA MASALE & DRYFRUITS, C-112/15, C Block Street Number 16, Mohan Puri, North Ghonda, Delhi, 110053